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In response to 143659: Kaiser for Mainland Members, posted by Susan J on Thursday, 21 November 2019, at 4:37 p.m.
We were visiting the Big Island last year and I developed a sinus infection. I went to the Kaiser clinic in Kamuela/Waimea. If I remember correctly, they were unable to take my co-pay at the time of the doctor visit and I was later billed for it. This might be where Kaiser is having problems...getting the co-pay from the patient after they have already been seen and they are now back home in another state. Additionally, there was no Kaiser pharmacy in Kamuela and, feeling lousy, I didn’t want to make the drive to Kona. The grocery store filled the prescription and I had to pay full price for the medication. When I returned home, I had to write to Kaiser and submit paperwork and receipts in order to be reimbursed the portion for which I was not responsible. Perhaps the new policy with the contracted doctors will streamline the procedure for both Kaiser and non-residents. Unfortunately, it sounds like a bit of a hassle for part-time residents, though.
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