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That letter could be useful
In response to 142158: An appologetic salesman is bad news!!, posted by Rich E2 on Tuesday, 22 May 2018, at 10:03 a.m.
A thought I just had right after I hit "send"...
That salesman letter could be leverage in a possible legal action. If you consult a lawyer or 2, bring it along. The letter establishes a pattern, moving the situation away from "just you" having a problem.
If I were the company employing that salesman, I would NEVER have condoned such a letter. It represents nothing but exposure.
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